Refund Policy

This Refund Policy explains how refund requests are considered for GlobalSnap Ltd digital services and project work. Service-specific terms confirmed before purchase also apply.

Because work may begin after payment and digital deliverables cannot always be returned, refund eligibility depends on the service stage, work already completed and the terms agreed before purchase. Requests are reviewed individually.

For eligible purchases, a refund request may be submitted within 7 calendar days of purchase, subject to the following conditions:

• The service has not been used excessively
• The refund request is submitted within 7 calendar days of purchase
• The issue cannot be resolved by our support team

Eligibility is assessed based on the purchased service, agreed scope and work completed.

Refunds will not be issued in the following circumstances:

• More than 7 days have passed since the purchase date
• Substantial work has already been completed or delivered
• Third-party costs have already been incurred for the project
• The customer has changed their mind after the service has been delivered
• Issues caused by the customer's own device or internet connection

To request a refund, please contact us within 7 days of your purchase:

• Email: support@globalsnapltd.com

Please include your name, order details, purchase date and reason for the request. The request will be reviewed against the agreed service scope and delivery status.

Approved refunds will be processed within 5–10 business days and returned to the original payment method used at the time of purchase.

GlobalSnap Ltd reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.

For refund enquiries or questions about this policy, please contact us at:

GlobalSnap Ltd
Email: support@globalsnapltd.com